CUSTOMER SERVICE

CUSTOMER SERVICE

NIWAKA offers a range of customer services, from complimentary shipping for online orders to repairs and maintenance of your jewelry. This section also includes information on available payment methods, the jewelry case and gift wrapping, ring sizes and more.

This page applies to NIWAKA jewelry and high jewelry.

For information about bridal rings, please visit the NIWAKA Online Store

ONLINE PURCHASING

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    Shipping & Returns
    Complimentary shipping through FedEx is provided for all orders within the United States. Apart from defective items, we do not allow returns, refunds or exchanges.

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    Payment Methods
    We accept all major credit cards as well as PayPal.

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    Jewelry Case & Gift Wrapping
    Your order will include complimentary gift wrapping and an embossed card with your personalized message.

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    Japanese Ring Size Guide
    You can consult our size comparison chart to determine your Japanese ring size.

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CARE & MAINTENANCE

  • After-Sales Services
    We will be happy to provide repair and maintenance services for your NIWAKA jewelry if needed in the future.

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  • Care & Handling Information
    NIWAKA provides information about everyday care, storage and handling to help keep your jewelry dazzling for an eternity.

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